Your Account
close button

Use our patient tools for secure, convenient, 24/7 access. Learn more

This facility is a member of

Connect with us:

My Rights & Privacy

Jellico Community Hospital provides medical care and treatment without regard to race, ethnicity, religion, age, gender, any disabling condition or ability to pay. We will provide care in a manner that supports personal dignity and respect.

You Have The Right To:

  • To considerate, respectful care. To receive care in a safe setting, free from all forms of abuse or harassment, including physical or mental abuse.
  • To expect your personal privacy to be respected to the fullest extent consistent with the care prescribed to you.
  • To hear from your primary physician, in language you understand, your health status including diagnosis and prognosis, the course of treatment prescribed and any follow-up care instructions. 
  •  To know the name and professional status of persons responsible for your care.
  • To participate in the development and implementation of, and any revisions to, your plan of care, including discharge and pain management plans.
  • To appropriate assessment and management of pain.
  • To make informed decisions regarding your care. This includes the right to receive the information, explanations, consequences, and options needed to make an informed decision.
  • To request or refuse treatment, including the right to refuse experimental treatment and drugs. 
  •  To question and expect an answer to any concern related to therapies or services provided.  To self-determination, including the right to create advance directives (such as a living will or medical power of attorney) and to have hospital staff and practitioners, who provide care in the hospital comply with these directives. 
  •  To have a family member or representative of your choice and your personal physician notified promptly of your admission to the hospital. 
  •  To expect communications with staff and records pertaining to your care, including the source of payment for treatment, to be kept confidential.
  • To access information contained in your records within a reasonable time unless such access would therapeutically disadvantage you. 
  •  To examine your bill and receive an explanation of it.
  • To be free from restraint or seclusion of any form imposed as a means of coercion, discipline, convenience, or retaliation by staff.
  • To safe implementation of restraint or seclusion by trained staff, only if necessary to ensure your immediate physical safety or that of another person.
  • To services without unlawful discrimination.
  • To have ethical concerns in your treatment and care appropriately addressed. 
  •  If you are a Medicare beneficiary, to receive a notice of discharge and non-coverage rights and to file complaints related to quality of care, coverage, or premature discharge with the appropriate Utilization and Quality Control Quality Improvement Organization. The hospital will assist you with referring such complaints.
  • To be informed of your visitation rights, including any clinical restriction or limitation on such right.
  • To be informed of the right, subject to your consent, to receive visitors as you designate, including, but not limited to, a spouse, domestic partner (including same gender domestic partner), family member, friend, and your right to withdraw or deny such consent at any time.


You Have The Responsibility To:


  • To provide accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health.
  • To report perceived risks in your care and unexpected changes in your condition.
  • To ask questions when you do not understand your care, treatment, or service or what you are expected to do.
  • To cooperate and to follow the treatment plan recommended for you by your physician, nurses or allied health personnel, as well as to express concerns about your ability to follow the proposed care plan or course of treatment.
  • To assume the consequences if you refuse treatment or do not follow your practitioners’ instructions.
  • To accept the financial obligations associated with your care.
  • To know and follow hospital rules and regulations.
  • To be considerate of the rights of other patients and hospital personnel, and to assist in the control of noise, smoking, and the number of visitors you receive.